First, start by picking one of the service providers. To date no single service provider's DSL network covers the whole of Germany, so it's important that you first check if the provider can cover your region. Fortunately nowadays almost all the DSL internet providers offer the possibility to easily check online whether their service is available in your area. Another important tip is to shop around and compare. Don't just choose the provider that seems to offer the biggest bonus or the cheapest one-time offer. Normally a DSL contract lasts 12 to 24 months, so consider the long-term return too (it's not easy terminating a contract prematurely). At DSL-Germany we have done the research for you and present our recommendations according to the following categories: Best All-Around, Shortest Contract Period, Cheapest, Fastest and Best Quality but be sure to do your own bit of research too.
On Installation of Hardware
After ordering, the hardware will be delivered and you'll have to install them, which could be a pain, especially if the instructions are not easy to understand. If you aren't sure what you're doing, getting installation service might be a good idea. I've changed providers several times and there were occasions where things didn't go smoothly and I've gone several weeks without a fixed phone or internet, calling expensive hotlines with my mobile phone and getting nowhere – and all the while getting charged for the monthly rates.
On Switching Internet Provider
Changing internet provider almost always brings benefits to the customer, something like free of charge for the first several months or a big bonus - but if you forget to terminate your current contract in time (normally three months before the contract ends), the contract typically gets extended for another year automatically. This is a quite common „feature“ of German DSL services, normally printed in very small and in very light color font as footnotes so that people usually overlook it and miss their chance to terminate. If you do want to switch internet providers, our suggestion is to let the new internet provider handle the switch. They'll terminate your old contract and make sure the „downtime“ between the time your old contract ends and the new one kicks in is kept to a minimum. They normally love to do it and also know when is the perfect time. Otherwise you might be looking at a few day or even weeks without internet and phone.
Some Frequently Asked Questions
- Is Deutsche Telekom a must for DSL internet?
- Can I keep my current phone number?
- Should I / Can I still use special pre-dial number to make cheap international calls?
- What equipments do I need?
Questions and Suggestions
If you have other questions or suggestions, please send us an Email at