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Tips from DSL-Germany

On Purchasing

      First, start by picking one of the service providers. To date no single service provider's DSL network covers the whole of Germany, so it's important that you first check if the provider can cover your region. Fortunately nowadays almost all the DSL internet providers offer the possibility to easily check online whether their service is available in your area. Another important tip is to shop around and compare. Don't just choose the provider that seems to offer the biggest bonus or the cheapest one-time offer. Normally a DSL contract lasts 12 to 24 months, so consider the long-term return too (it's not easy terminating a contract prematurely). At DSL-Germany we have done the research for you and present our recommendations according to the following categories: Best All-Around, Shortest Contract Period, Cheapest, Fastest and Best Quality but be sure to do your own bit of research too.

On Installation of Hardware

      After ordering, the hardware will be delivered and you'll have to install them, which could be a pain, especially if the instructions are not easy to understand. If you aren't sure what you're doing, getting installation service might be a good idea. I've changed providers several times and there were occasions where things didn't go smoothly and I've gone several weeks without a fixed phone or internet, calling expensive hotlines with my mobile phone and getting nowhere – and all the while getting charged for the monthly rates.

On Switching Internet Provider

      Changing internet provider almost always brings benefits to the customer, something like free of charge for the first several months or a big bonus - but if you forget to terminate your current contract in time (normally three months before the contract ends), the contract typically gets extended for another year automatically. This is a quite common „feature“ of German DSL services, normally printed in very small and in very light color font as footnotes so that people usually overlook it and miss their chance to terminate. If you do want to switch internet providers, our suggestion is to let the new internet provider handle the switch. They'll terminate your old contract and make sure the „downtime“ between the time your old contract ends and the new one kicks in is kept to a minimum. They normally love to do it and also know when is the perfect time. Otherwise you might be looking at a few day or even weeks without internet and phone.

Some Frequently Asked Questions

- Is Deutsche Telekom a must for DSL internet?
      In recent years there are more and more companies that offer DSL internet service without Deutsche Telekom's telephone network (so-called all-inclusive packages). So no, it is not a must to have Detusche Telekom's telephone service to have DSL internet at home. 1 & 1, Alice, Arcor, Constar, KableBW, O2, Tele2, and Vodafone all offer all-inclusive packages, which are independent of Deutsche Telekom.

- Can I keep my current phone number?
      If the new internet provider has also telephone service then normally there should be no problem to keep your current phone number. However, note that this is sometimes an option which is charged extra. And then there are some internet providers which do not offer fixed telephone service, in which case it wouldn't be possible to keep your current phone number.

- Should I / Can I still use special pre-dial number to make cheap international calls?
      Using pre-dial numbers (a special prefix number you dial before the phone number, to make cheaper calls) is actually kind of out-of-date already. If you have internet connection, it is much cheaper and easier to call using services like Skype. However, if you want to use pre-dial, you should choose an internet provider which offers telephone based on Deutsche Telekom.

- What equipments do I need?
      That depends on which services you're ordering from the provider – but all service providers provide their customers with the necessary equipments so you need not worry about that. Most internet providers provide the hardware for free, or if they do charge, it's usually for very small price.



Questions and Suggestions

      If you have other questions or suggestions, please send us an Email at
admin@dsl-germany.com


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-- The Best All-Rounder --                                                                  [X] Close

1&1 is our current favorite and all-round recommendation with their reasonable prices and stable network performance. Currently the broadest bandwidth you can get from 1&1 is 50Mbit/s.The HomeServer (included in HomeNet s) is one of the best WLAN Routers in the market. You even get a 1000GB online storage for free, if you choose one of the HomeNet s. With it you can access and share any kind of file (e.g. videos and photos) from anywhere and with anyone (that's cheaper than buying your own domain for sharing files online!). Additionally their HomeNet s offer an entertainment , which gives you access to their huge online video library and internet radio.

You can have a quick check to see if 1&1 DSL is available where you live:

 

-- Shortest Minimum Contract Period --                                                       [X] Close

Congstar is currently the only provider offfering contracts without a minimum contract period. Our recommendation for people who need this flexibility (people with working holiday visas or people who are always on the move).

Congstar Package

Bandwidth (Kbit/s)

Min. Contract Period (Months)

Monthly Cost

Details

Surfpaket Plus 2000

2048

0

22.98 €

Details

Surfpaket Plus 6000

6016

0

25.97 €

Details

Surfpaket Plus 16000

16000

0

27.97 €

Details

1&1

The next best deal is from Alice. They offer contracts starting from a minimum of 1 month.

Alice Package

Bandwidth (Kbit/s)

Min. Contract Period (Months)

Monthly Cost

Details

Alice Fun

16000

1

29,90 €

Details

Alice Light

16000

1

24,90 €

Details

Alice Comfort

16000

1

49,90 €

Details

1&1

If you have any problems or questions about how to order online or you need more assistance, don't hesitate to contact us.


-- Shortest Minimum Contract Period --

-- Cheapest --                                                                       [X] Close

Currently 1&1 offers the cheapest DSL internet service on the market: 2Mbit/s for only 14.99€ per month. (2Mbit/s is usually sufficient for light and medium internet users, for example, if you use the internet for general surfing and email use and only occasionally download music/video clips)

1&1 Package

Bandwidth (Kbit/s)

Monthly Cost

Details

1&1 Surf-Flat 2000 Basic

2048

14.99 €

Details

1&1 DSL Surf-Flat 6000

6016

16.99 €

Details

1&1 DSL

Versatel is also a good deal. It's a bit more expensive than 1&1, but worth the few extra Euros, if you want a package which is tailored to your specific needs. They allow you to mix and match their services for a "customized“, cost-effective package.

Versatel  Package

Bandwidth (Kbit/s)

Monthly Cost

Details

Basis-Flatrate DSL 2000

2048

19.90 €

Details

Basis-Flatrate DSL 6000

6000

22.40 €

Details

If you have any problems or questions about how to order online or you need more assistance, don't hesitate to contact us.


-- Cheapest --

-- Fastest --                                                                       [X] Close

Currently Unitymedia offers the fastest internet service available (120Mbit/s).If you are looking for smooth surfing at ultra-fast-speed, then look no further.

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If you have any problems or questions about how to order online or you need more assistance, don't hesitate to contact us.


-- Fastest --

-- Best Quality --                                                                       [X] Close

T-Home, a subsidiary of Deutsche Telekom, offers the best quality in terms of stable network connections. Afterall Deutsche Telekom has the most extensive telephone network infrastructure.


1&1

However, they are also known for being a bit expensive and their services a bit lacking... If you're looking for the best quality in terms of customer service or the best for a price range, the following are also top-class:


1&1 DSL Unitymedia

If you have any problems or questions about how to order online or you need more assistance, don't hesitate to contact us.


-- Best Quality--